Business Policies

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Terms and Conditions

By booking a lesson, you agree to the following terms and conditions.

While flexibility is valued, adherence to these policies ensures a professional and smooth experience for all.

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Booking Process

• For security reasons, the first lesson must be booked in advance through the online booking calendar.

• To prevent scheduling overlaps, please arrive 5 minutes before your lesson. This applies to both in-person and online lessons.

• Minors must be accompanied by a parent or adult guardian.

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Cancellation and Rescheduling Policy

• Cancellations made less than 24 hours before the scheduled time will incur the full lesson fee, regardless of circumstances.

• Notifications for cancellations or rescheduling can be made via phone (including voicemail), email, or text.

• Lesson fees are non-refundable but redeemable for rescheduling.

• Refunds, if deemed necessary by the teacher, will exclude any handling, PayPal, or processing fees.

• Students should not attend lessons if they are unwell. If illness is anticipated, notify the teacher as soon as possible. If a student arrives ill, the lesson may be discontinued and forfeited.

• Lessons will end at the scheduled time, even if the student arrives late. If the teacher is running late, the full lesson time will still be provided.

• In cases of teacher illness, lessons may be cancelled or rescheduled at short notice. A suitable alternative will be offered.

• Lessons may be moved from in-person to online at the teacher’s discretion, with notice provided whenever possible. By booking a lesson, you agree to this flexibility.

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Lesson Information

• All lessons must be paid for in advance, at least 7 days prior.

• Lessons will conclude 5 minutes before the scheduled time to allow for student transitions.

• Students are encouraged to record lessons for practice and review.

• Initial lessons include a vocal assessment, scale exercises, and a song of the student’s choice. Students should come prepared with a song idea; lyrics and music will be provided during the lesson.

Data Protection

• Personal details will be stored securely in compliance with the EU GDPR (General Data Protection Regulation) and will only be accessible to LVC.

• By booking, you consent to receive emails or messages for confirmations, reminders, and newsletters. If you wish to opt-out, notify the teacher accordingly.

• Personal details will never be shared with third parties.

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COVID-19 Studio Policy

• Maintain a 2-meter social distance inside the premises.

• Wash and sanitize hands before and after the lesson.

• Lessons will conclude 5 minutes early for ventilation and surface cleaning.

• Face masks must be worn at all times, except during the lesson when behind a clear screen. Masks must be worn again when leaving the room.

• Only the student is allowed in the studio. Parents requiring access should contact the teacher in advance.

• If you experience cold/flu-like symptoms, feel unwell, or are in doubt, do not attend in person. Online lessons will be offered instead.

• Notify the teacher if you have been in contact with someone who tested positive for COVID-19, are self-isolating, or test positive yourself.

• Microphone use is suspended until deemed safe.

• Lessons or lesson packs are valid for six months from the date of purchase. In cases of emergencies, lockdowns, or studio closures, lessons will automatically transition to an online format. By booking, you agree to this flexibility.

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Thank you for your understanding and cooperation. These policies are designed to ensure a safe, professional, and enjoyable experience for everyone.

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By booking a lesson you AGREE with the terms and conditions above